Senior Account Manager

About Transak:

Transak is a leading player in the web3 world, offering seamless crypto on-ramping and off-ramping solutions. We are looking for an experienced Director of Sales to join our dynamic team. As we continue to expand our presence, we are looking for a seasoned Senior Account Manager to fortify our account management operations and contribute to our rapid growth trajectory.

Key Responsibilities:

1. Strategic Account Management: Manage, support, and nurture relationships with our top-tier partners, ensuring their utmost success and satisfaction.
2. Advisory Relationship Development: Establish a trusted advisory relationship with partners, understanding their unique needs and providing tailored solutions.
3. Account Planning: Conduct internal and external account planning workshops, strategizing on effective partner growth and management tactics.
4. Feedback Mechanism: Implement and regularly revise our Partner Feedback Survey, ensuring it captures vital insights to improve our services.
5. Data-Driven Insights: Generate monthly insight reports, interpreting data to pinpoint areas of improvement for our partners and enhance their experience.
6. Cross-Functional Collaboration: Act as the key liaison between partners and our internal teams (Product, Marketing, Engineering), sharing actionable insights and collaborating to enhance the partner experience.
7. Client Relationship Management: Handle a myriad of client-related tasks, from monthly calls, data requests, product updates to conversion rate analysis, ensuring a seamless experience for our partners.
8. CRM Management: Ensure our Customer Relationship Management tool is consistently updated with relevant client details, fostering efficient communication and service delivery.

Desired Profile:

• Experience: 4+ years in account management, business development, or sales, preferably within a global fintech or web3 company.
• Communication: Proven ability to present, communicate, and influence effectively across organizational hierarchies.
• Cross-Functional Collaboration: Experience working closely with teams across an organization, particularly Business Development.
• Detail-Oriented: Exceptional attention to detail, combined with sound organizational and planning skills.
• Educational Qualification: BS/BA degree.
• Web3 Knowledge & Experience: An inherent interest and knowledge base in the web3 space.
• Additional Preferences:
  • Proven track record in delivering client-centric solutions.
  • Strong business acumen, analytical, and strategic thinking abilities.
  • Experience working with Business Development teams is a plus.

If you're passionate about shaping the future of web3 and believe in delivering unparalleled partner experiences, your next big opportunity awaits at Transak.