About the Call Center Representative Position

We're on the lookout for a Senior Customer Support Executive to be the primary link between our company and our customers

We're looking for someone who can tackle customer issues, complaints, and inquiries head on –all while keeping customer satisfaction at the forefront of their decision-making and communication.

Call Center Representative Responsibilities

  • Manage chat, email and perform KYC verification

  • Follow conversation prompts and scripts when handling different topics

  • Identify customers’ needs; clarify their information; research their issues; then provide solutions and/or alternatives to solve their problems

  • Build sustainable relationships and engage customers by going the extra mile when you can

  • Keep accessible, comprehensive records of all conversations

  • Meet or exceed personal/team qualitative and quantitative targets

Call Center Representative Requirements

  • Previous experience in a customer support role

  • Proven track record of over-achievement on quotas

  • Strong phone and verbal communication skills, plus active listening skills

  • Comfortability with CRM systems and best practices

  • Empathetic customer focus, flexibility to manage many different personality types

  • Ability to multitask, set priorities, and manage time effectively

  • Willing to work in night shift